The previous video emphasized language as a way to help your clients move past trauma. If you’ve ever found yourself relating to your client’s personal challenges, you’ll find this video especially helpful.

In this third video, I answer the following questions:

1) How do you “keep your seat,” or stay grounded, when a client hits something close to home?

2) How do you deal with resistance from a client?

3) What do you do when you can’t get a word in edgewise with a particularly talkative client?

I’ll also give you some helpful ideas and examples to keep yourself regulated and practice self-care. When you’re calm and collected, you can help your client be the same.

I greatly enjoyed making these videos for you and appreciate your questions and feedback. Please comment below.




  1. Vij Richards February 6, 2015 at 1:29 pm

    I so look forward to learning from you, these short digestible videos are great to take in and manageable for my busy schedule.
    I am so grateful for your knowledge and insights, and the way you honour others in your approach. thank you so much! Can’t wait for our summer session in Colorado.

  2. Catherine, SEP, Sebastopol, CA February 5, 2015 at 12:22 pm

    Excellent video Diane. Your years of working with clients and yourself shine through:
    simple, direct, safe and kind. Thank you for all you do.

  3. Senicourt, Icki January 30, 2015 at 10:40 am

    Yessssssss, definitely , we are trained to listen and listen and listen , and i often feel so “useless” during those “blahblahblah sessions. especially when the client complains that “nothing has changed”, …..” what about using my speciality”;-) will stay in my head …. as well as other very helpful ideas. Thank you Diane …

  4. Angie Puffelis January 29, 2015 at 10:41 am

    Thank you so much for the valuable videos. They bring so much insight. One recommendation I will use today with one of my client is the example of your traveling client. Thank you so much and I look forward to your next video.

  5. Eva January 29, 2015 at 7:31 am

    Thank you, Diane. Really helpful, and simple at that! Love your metaphors!

  6. Lakshmi January 29, 2015 at 1:32 am

    Thank you, Diane, your words are a good reminder
    and deepen the work a lot,
    even to hear, that colleages got the same topics.
    My experience is,
    The more I am releasing my own trauma,
    the more I can stay present
    and hold difficult situations.
    My orientation system is working better.

  7. Anne January 27, 2015 at 6:13 pm

    Thank you so much for all these precious informations, reminders, and for your passion in sharing your experience and expertise. It is greatly appreciated!

  8. Elena January 27, 2015 at 4:31 pm

    Yes. Ask if the client wants you to use your specialty!
    Review what you saw as transforming, checking to see if that was
    accurate. Plan and take time for recap. Gems. Thank you for
    your generous insights.

  9. Diane Green January 27, 2015 at 1:24 pm

    These videos are wonderful, Diane, and your suggestions are simple, yet powerful in implementation! As much as anything, I so appreciate the validation of being on the right track with how I approach my work with clients. Thank you, for sharing your knowledge and experience with all of us!

  10. Deb January 27, 2015 at 12:32 pm

    Always useful to hear, again, your language, your pacing, your understanding of given presentations (clients, your own). Turn taking, for example, and tying that to attachment, and working with it in the present. Using various parts of self, and brain, to process. Beautiful!

  11. Louise January 27, 2015 at 10:54 am

    Very helpful. These small nuggets of concrete situations together with languaging suggestions are very useful. I have been stumped at times with “run away train” client monologs. I have been puzzled by clients coming in seeking assistance and yet allowing no room for that assistance to happen. I am looking forward to implementing your suggestions.

  12. michelle silver January 27, 2015 at 8:34 am



    good reminder

    shoulders down


  13. Sherri Rosen January 27, 2015 at 8:28 am

    Diane, I so appreciate these teachings you send weekly. Thank you so much.

Comments are closed.