Privacy Policy

Trauma solutions is serious about protecting your online privacy. This Privacy Statement
explains our views and practices concerning privacy, and how they may pertain to you as a user
of our website.
“You” or “Your” means you as a participant in or as a user of the https://dianepooleheller.com/
website. “We” or “Our” or “Us” means https://dianepooleheller.com/. “Our site” means
https://dianepooleheller.com/.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our site, as part of the buying and selling process, we
collect the personal information you give us such as your name, address and email address.
This enables us to both fulfill and support the products you purchase.
When you browse our site, we also automatically receive your computer’s internet protocol (IP)
address in order to provide us with information that helps us learn about your browser and
operating system so we can better improve the experience for all our users.
Email marketing: With your permission, we may send you emails about new products, free and
premium content (i.e. blog posts, YouTube videos, reports/whitepapers, etc.), and special
events.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit
card, place an order, arrange for a delivery or return a purchase, we imply that you consent to
our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (i.e. newsletter subscription and
marketing messages), we will ask you directly for your expressed consent and provide you with
an opportunity to withdraw your consent.
You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered
at the bottom of every email we send.
You may also withdraw your consent anytime, by contacting us at
support@dianepooleheller.com

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate
our Terms of Service. Also, if our site is acquired or merged with another company, your
information may be transferred to the new owners so that they may continue to sell and support
our products and services.
IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third
parties, including but not limited to advertisers, strategic partners or vendors. Again, we take
your privacy very seriously.

SECTION 4 – DATA STORAGE
Our shopping cart solution is hosted and managed by Ontraport. They provide us with the online
e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Ontraport’s data storage, databases and the general Ontraport
application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Ontraport stores your
credit card data. It is encrypted through the Payment Card Industry Data Security Standard
(PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete
your purchase transaction. After that is complete, your purchase transaction information is
deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American
Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store
and its service providers.
NOTE: At no point during the transaction does Trauma Solution take custody or store your
credit card information. This is process is monitored and managed by Ontraport, and you can
read their terms of service, privacy policy and PCI Compliance information by visiting their site
at: http://www.ontraport.com/legal

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your
information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment
transaction processors, have their own privacy policies in respect to the information we are
required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand
the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are
located a different jurisdiction than either you or us. So if you elect to proceed with a transaction
that involves the services of a third-party service provider, then your information may become
subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment
gateway located in the United States, then your personal information used in completing that
transaction may be subject to disclosure under United States legislation, including the Patriot
Act.
Once you leave our store’s website or are redirected to a third-party website or application, you
are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not
responsible for the privacy practices of other sites and encourage you to read their privacy
statements.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best
practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or
destroyed.
If you provide us with your credit card information, the information is encrypted using secure
socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of
transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES
Trauma Solutions utilizes cookies to create a more customized experience for our users and
customers. For example, we use a login cookie so members do not have to re-enter their
username and password each time they return to our site We also use tracking pixels (i.e.
Google Analytics) to aid in measuring and tracking where our website traffic is coming from and
to track the performance of our site. Finally, we use remarketing pixels from Facebook and
Google to aid in customized, targeted followup advertising.

SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or
province of residence, or that you are the age of majority in your state or province of residence
and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we

make material changes to this policy, we will notify you here that it has been updated, so that
you are aware of what information we collect, how we use it, and under what circumstances, if
any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about
you, register a complaint, or simply want more information contact our Privacy Compliance
Officer at help@dianepooleheller
When you provide us with personal information to complete a transaction, verify your credit
card, place an order, arrange for a delivery or return a purchase, we imply that you consent to
our collecting it and using it for that specific reason only.